Returns – Refund, Exchange and Replacement

  • Can I return items to the store if I purchased on the REN website?

    Orders placed on our REN website cannot be returned in-store for a refund or exchange. You will need to return your items back to by initiating a return ticket via email customerserviceUSA@renskincare.com.

  • How do I return something to you?

    We are more than happy to accept returns for a refund or an exchange for orders placed on our REN website within 30 days. Please contact customer services by through live chat, or by emailing us at customerserviceUSA@renskincare.com or by giving us a call at (310) 356-4144 during business hours (...

  • How long does it take to get my refund?

    Please allow up to 10-15 business days for a refund to process and reflect upon receipt of your return. Purchases made via PayPal may be refunded quicker. Once a refund has processed a notification will be sent to you.

  • I’ve purchased elsewhere and I would like to return an item back to you?

    Any product purchased elsewhere needs to be returned to its original place of purchase to seek a refund or exchange. If the retailer is unable to provide assistance, please email our customer care team at customerserviceUSA@renskincare.com and we will try to help. We cannot guarantee any returns ...

  • What happens if I forgot to include my note inside the package?

    Please email our customer care team with your proof of postage receipt and your order number at customerserviceUSA@renskincare.com and we will pass this on to our warehouse to help further with the case.

  • What is your returns policy?

    If you are not completely satisfied with your order we can offer a return authorization to return the items for a full refund of the purchase price providing that goods are returned to us within 30 days of purchase. To request an return authorization, please reach out to our customer care team wi...

  • Will you contact me when you’ve received my return?

    We aim to handle all returns within 7 working days of receiving your parcel. Please allow up to 10-15 business days for the refund for any returned items to process and reflect.