Shipping & Delivery

  • Can I have my package redirected to a different address?

    Unfortunately, we are unable to redirect your package to a different address, however you can try to contact the courier with your tracking details and they should be able to help you.

  • Can I track the delivery for my order?

    If your order has been sent to you using a trackable service, you can follow its journey to you. Simply sign in to your account and go to the 'My orders' section. Alternatively, please contact our customer care team with your order number at customerserviceUSA@renskincare.com for more information...

  • Can you deliver to a PO Box address?

    Unfortunately, we are unable to process orders to a P.O Box address.

  • How does your international delivery service work?

    Please note we are only able to ship within the United States. If you wish to place an order for delivery in other countries please visit www.renskincare.com/uk.

  • How does your Next Day delivery work?

    Next day delivery costs $21.95. While we ask to allow two business days for processing, we ask that you please ensure to have it  placed before 12 PM PST in order for the possibility to ship same day (for next-day delivery). If your order is placed after 12 PM PST it may go out the following day,...

  • How long does US Standard Delivery take?

    Standard delivery orders are delivered by UPS Ground and take anywhere between 5-7 business days to arrive. Processing times may be longer during periods with high order volume (e.g., Christmas).

  • Where is my order?

    Standard orders are processed on the day of receipt (excl. Saturday and Sunday) if placed before 12 PM PST and should be with you in 5-7 business days. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. If it has been more than seven working days and yo...

  • Which countries do you ship to?

    Our US website currently ships within the continental United States