Order
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Unfortunately, no. Once orders are placed on the REN Clean Skincare USA website they are final. If you have any questions about your order or you believe something in your order may be missing, please email customerserviceUSA@renskincare.com and we will try to help.
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Unfortunately, orders cannot be amended or canceled after they have been placed.
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You can buy REN Clean Skincare products through our website www.renskincare.com If you're having trouble placing an order and would like assistance please send us a message by using our live chat! If you would like to speak with one of our team members over the phone instead, please contact our...
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What can I do if I didn’t receive my order confirmation email?
Please check your junk and spam folders. Not there? Please email our customer care team at customerserviceUSA@renskincare.com and we will be happy to help. -
What can I do if I didn’t receive samples with my order?
Apologies if you didn’t receive your samples. Occasionally we will sell out of certain samples and we cannot guarantee that everything packed will match your selection on our website. Please understand that based on availability we reserve the right to substitute and/or cancel samples at any time... -
What can I do if I received a faulty item?
Apologies your item is faulty. Please email our customer care team at customerserviceUSA@renskincare.com and provide clear images of the product and its fault as well as the batch code printed on the bottom of the container or top crimped part of the packaging of the product. Once we receive it, ... -
What can I do if I received the wrong item?
Apologies if we made a mistake. Simply email our customer care team at customerserviceUSA@renskincare.com with a picture of the item(s) received in your shipment. We will investigate with our warehouse and organize to send out the correct item for you. -
What can I do if there is a missing item in my order?
Apologies if we made a mistake. Please email our customer care team at customerserviceUSA@renskincare.com and we will organize to send out the missing item for you.