Product
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Can I get an allergic reaction from REN products?
Although allergic reactions to REN products are very rare indeed, if you think you have suffered from an allergic reaction, please stop using the product. It is possible to be allergic to pretty much anything including essential oils and other natural ingredients. If you suspect you have a sensit... -
We would recommend using the smaller amounts possible of our products on young children. Having said this, REN Clean Skincare products are free from skin-unfriendly ingredients such as synthetic fragrance, pore-blocking petrochemicals, sulphate detergents, synthetic colours, animal ingredients, p...
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None of our products contain Nano particles and no processes used in producing our products/ingredients create any Nano-sized particles as a by-product. No Nano particles are incorporated in our products by any other means.
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Do REN Products contain gluten?
Please reach out to our customer service team by chatting with us or by emailing us at customerserviceusa@renskincare.com with any products you are interested in and we will be happy to assist. -
Please reach out to our customer service team by chatting with us or by emailing us at customerserviceusa@renskincare.com with any products you are interested in and we will be happy to assist.
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Do REN products contain synthetic microbeads?
We do not use synthetic microbeads (Plastic Beads) in any of our products. The Micro Polish Cleanser contains Amber Powder as the exfoliator and the Rosa Centifolia Gentle Exfoliating Cleanser contains microbeads of Jojoba Wax as the exfoliator. -
We use vacuum packaging for our products. This packaging ensures that germs from the air and from your fingers cannot come into contact with the product in the bottle. This reduces the requirement for preservative to an absolute minimum. We are continually reviewing the preservatives that we use.
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We are obsessive about our products meeting two clearly defined standards. Firstly, they must be free of any ingredients that have a history of causing skin sensitivity or are known to be "unkind" to the skin. Secondly, our products must deliver category leading performance in terms of effectiv...
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Organic is a term principally used in relation to food where it has a clear and well-understood definition - the growing and preparation of food products without the use of chemical fertilisers, GM ingredients and chemical additives such as preservatives, colourings etc. Increasingly, however, o...
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REN do not use synthetic fragrance or colours, pore-blocking petrochemicals, silicones, sulphates, PEGs, TEA/DEA, parabens, urea or animal ingredients in their products.
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Is REN safe to use during pregnancy?
At REN Clean Skincare we want to support your skin during this special time. Please be reassured that all of our products are created within recognized safety guidelines, undergo a rigorous safety assessment by an independent assessor and are tested for potential skin irritation. We advise our c... -
Is REN's packaging recyclable?
We have changed the packaging on some of our products to make them more environmentally friendly and easier to recycle. You can view this information on every product page on our website. -
The products that are suitable for vegans are: & Now to Sleep Pillow Spray Atlantic Kelp & Magnesium Anti-Fatigue Body Wash Atlantic Kelp & Magnesium Anti-Fatigue Body Cream Atlantic Kelp & Magnesium Energising Hand Wash Atlantic Kelp & Magnesium Energising Hand Lotion Atlant...
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What can I do if I’ve purchased elsewhere and the product is faulty?
We apologise if the product you have purchased elsewhere is faulty. At your earliest convenience please contact the stockist where you purchased it from to seek a refund or exchange. -
What can I do if my product doesn’t appear to be full?
All our new products are manufactured using vacuum pack to store the content of the product. This form of packaging is to prevent sensitive and active ingredients from being compromised by oxidation. Our manufacturers will fill by weight rather than a visual fill. We work to the EU Regulation of... -
What can I do if my Product has dried up?
The packaging of this product has been designed to minimize contact between product and air by adding the little caplet which helps seal the product after use and protect it from air. For future usage, please ensure that the caplet is used to seal the product after each use. -
What can I do if the pump is faulty?
Occasionally an air bubble gets into the pump and stops it working. Almost always the following method will clear the air from the pump. Hold the bottle upside down with the lid on and bang the bottle down against a solid surface two or three times. You would need to ensure not to do this on a su... -
What can I do if there is leftover product I cannot use?
We have investigated and found that this is an optical illusion caused by the unusual packaging. Just to explain further, the cleanser is contained in a plastic bag inside the outer bottle. As the product is used the bag gradually collapses due to air pressure until the sides of the bag are in co... -
What does REN clean stamp mean?
REN's Clean Stamp shows what ingredients we don’t use in our products. The full list of ingredients we will not use is as follows: REN products are free from synthetic fragrance, pore-blocking petrochemicals, sulphate detergents, silicones, synthetic colours, animal ingredients and parabens. In ... -
What is the shelf life of REN products?
Our products are tested to have a shelf life of more than 30 months and so are not required to have a specified expiry date. We recommend keeping our products away from direct sunlight and any heat sources. -
What is your policy on animal testing?
We do not test any of our products on animals. Our products are not tested on animals on our behalf by any third party It is unfortunately the case that every ingredient used in all skincare products would have been tested on animals at some point in the past by the ingredient supplier prior to ... -
Where are your products manufactured?
All REN products are manufactured in the UK. -
To purchase a REN product, you can place your order directly through our site www.renskincare.com. Authorized REN Clean Skincare products can also be purchased through Sephora or through our official REN Clean Skincare store on Amazon.
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Why do REN products come in cartons?
Cartons had to be introduced as international regulations require that we label our products in different languages. Our cartons are made from paper from managed forests and are printed with vegetable ink.