Website
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How do I change my delivery address on the checkout page?
When you are on the checkout page, untick ‘Deliver to the same address’ under ‘Billing information.’ This should give you a dropdown menu. Select ‘New address’ and this will give you an option to enter a new delivery address. You can save the address by ticking ‘Save in address book’ below the ad... -
On your account’s login page, click ‘Forgotten password’ and you'll be prompted to enter your email address. You should receive an email containing a link to reset your password. Follow the instructions by entering your new password and you should receive an email confirmation to notify you that ...
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I’m a subscriber, but why am I not receiving any emails?
When you sign up to our newsletters, you should receive an email to confirm your subscription. Click on the verification link and you should receive a variety of emails from us. There could be several reasons why you aren’t receiving our emails: Your email software may be marking our emails as j... -
What can I do if I can’t login to my account?
If you receive a message that says your email address/password isn't recognized, please follow the steps below: Make sure you are using the same email address and password you are registered with. If you can't remember your password click on the 'forgotten password' link on the log in page. You'... -
What can I do if I can’t place an order on the website?
We recommend trying these options to help with the process: Clear cookies on your browser Try using a different browser or device If you've tried all the above and are still having problems, please contact our customer care team by phone at (310) 356-4144 Monday through Friday 9 AM - 5 PM EST or... -
What can I do if I had trouble with the payment process and not sure if I’ve been charged twice?
When payment is authorised on REN website, a screen appears confirming your order number and states your order was placed successfully. If this page doesn’t appear, payment will not be taken and the order won’t be placed. Simply contact our customer care team by phone on (310) 356-4144 or by ema... -
Why will the website only let me order in pounds/dollars?
Our website 'reads' where you are located by using the IP address of your computer. If your computer e.g. is registered in the USA you will be directed there; this is often the case with work computers. To be directed to the UK website, visit www.renskincare.com/uk and for the USA, visit www.ren...